1. Information We Collect

When you shop with us or interact with Minichunkies, we may collect the following information:

Personal Information:

• Full name
• Delivery address (city, area, complete address)
• Phone number
• Email address (if provided)
• WhatsApp number (for order communication)

Order Information:

• Items purchased
• Order value and payment method
• Delivery preferences and history

Device & Browsing Information:

• IP address
• Browser type
• Pages visited on our website
• Time and date of your visit
• Referring website or link

Social Media Information:

• If you tag us, comment, or message us on Instagram, Facebook or TikTok, we may save that interaction for customer service purposes

2. How We Use Your Information

We use the information we collect for the following purposes only:

• Processing your orders — to confirm, pack and deliver your purchase accurately
• Customer support — to respond to your queries, exchanges and complaints
• Order updates — to send you tracking information and delivery notifications via WhatsApp or SMS
• Improving our service — to understand what our customers love and make our shopping experience better
• Marketing communications — to inform you about new collections, sales and special offers (only if you have opted in)
• Fraud prevention — to protect our customers and our business from unauthorized transactions

-- We will never use your information for any purpose beyond what is listed above without your explicit consent.

3. Order & Payment Information

• All Cash on Delivery (COD) orders require your name, phone number and delivery address only
• For EasyPaisa, JazzCash or bank transfer payments, transaction details are handled directly through those platforms — Minichunkies does not store your banking credentials
• Payment confirmation screenshots shared via WhatsApp are used solely to verify your order and are not stored beyond that purpose

4. Information Sharing — We Do NOT Sell Your Data

Minichunkies does not sell, rent, trade or share your personal information with any third party for their own marketing purposes. Period.

We may share limited information with trusted partners only in the following situations:

• Courier & delivery partners — your name, address and phone number are shared with our delivery service to complete your order
• Legal requirements — if required by Pakistani law or a valid government authority, we may disclose information as legally obligated
• Business operations — trusted service providers who help us run our website or marketing may have limited access, but are bound by strict confidentiality agreements

5. Cookies & Website Tracking

Our website uses cookies to:

• Remember your cart and preferences
• Understand how visitors use our site
• Improve your shopping experience
• Run targeted ads on Facebook and Instagram (Meta Pixel)

You can choose to disable cookies through your browser settings at any time. However, please note that some features of our website may not function properly if cookies are disabled.

6. WhatsApp & Social Media Communication

When you contact us via WhatsApp for orders or queries:

• Your messages and order details are stored for customer service purposes
• We may send you order updates and occasional promotional messages
• You can opt out of promotional messages at any time by simply replying "STOP" and we will remove you from our broadcast list immediately

When you tag Minichunkies in a post or story on Instagram, Facebook or TikTok:

• We may repost or reshare your content as a customer feature
• We will always credit your account
• If you would like your content removed, simply message us and we will take it down within 24 hours

7. Children's Privacy

Minichunkies is a children's clothing brand, however our website and communication channels are intended for use by parents and guardians only. We do not knowingly collect personal information directly from children under the age of 18. All purchases, registrations and communications must be made by a parent or legal guardian.

8. How We Protect Your Information

We take reasonable measures to protect your personal information including:

• Secure website with HTTPS encryption
• Limited access to customer data within our team
• Regular review of our data storage and security practices
• Immediate action in the unlikely event of a data breach

However, please note that no method of transmission over the internet is 100% secure. While we do our absolute best to protect your data, we cannot guarantee complete security.

9. How Long We Keep Your Information

We retain your personal information only for as long as necessary to:

• Complete and fulfill your order
• Resolve any disputes or complaints
• Comply with legal obligations in Pakistan

Once your information is no longer needed, it is securely deleted from our records.

10. Your Rights

As a Minichunkies customer you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Ask questions about how your data is being used

To exercise any of these rights, simply contact us via WhatsApp or email and we will respond within 3 to 5 working days.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or Pakistani data regulations. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically to stay informed.

12. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy, please reach out to us:

WhatsApp: (your number) Instagram: @minichunkies Email: (your email) Website: minichunkies.com